Customer Service Center

Mainfunctions of the system

1.Autoreceiving---This system can continue to work when no one on duty for 24hours,ensure to receive the customers’ telephone at any time,record thecustomer information.The system sound hint can be copied again accordingto the requirements.
2.Auto leaving word---The customer can carry out auto words leaving andrecording.
3.Manpower Receiving----the customers can shift connections to manpowerstation,to talk with the working personnel.
4.Receiving fax----the customers can shift connection to fax machine,carryout sending and receive fax.
5.Information check and listening----Provide product information,productpropaganda,technical question answering,etc information check and hearing.Themaximum can set 6 kinds of information to check and hear.
6.Play Inquiry----Can inquire and play reporting words in this telephone.Duringthe playing procedure can carry out pause,fast forward,fast reverse,theprevious item,the next item,etc functions.
7.Anti-updation of password---the system sets password,non professionalscan not view and update the system data.
8.Suitable Monitoring----Through the screen of system status,can graspthe current working status of every line at any time.Such as:whether itis recording,faxing,hearing,etc.
9.Words Backup----copy the original sound to backup disk or compact disk,long-termstore as archives,or transfer to the related authority with jurisdictionto deal with.

10.Stableand reliable----The system software possesses automatic repairing functions(mainlyrepair the incomplete or bad files and its database which are caused byincorrect operations,sudden out of electricity,etc reasons).The otheroperations of computer(including use various kinds of application softwareor playing computer game,etc) will not obviously influence to the system.